Real-world SQL investigations for Product Support using PostgreSQL and DBeaver.
Java Spring Boot release monitoring application with semantic version checks, GitHub Releases, PostgreSQL, Flyway, Testcontainers, and Docker.
Save persistent data or file in UserDefaults, Keychain, File System, Memory Cache, URLCache
Sandbox environment for deliberately breaking application components to simulate real-world incidents and practice support workflows. 🐞
Flask-based senior support management system demonstrating business analysis, client and service workflows, appointment management, operational reporting, privacy-aware design, and automated testing.
Mock HR and financial application support portal demonstrating incident intake, knowledge management, SLA tracking, SQL reporting, documentation, and user training.
FastAPI audit logging and observability project with structured JSON logs, request IDs, Docker, Kubernetes, and GitHub Actions.
Hands-on IT Support, Systems Administration, ITSM and Healthcare Application Support labs.
PowerShell script that automates log file cleanup based on retention rules defined in a CSV. Includes a log generator for testing.
Reference implementation for support queue monitoring, SLA-risk triage and AI-to-human handoffs.
PowerShell script to monitor Windows services, enforce desired state (Running/Stopped), and log results.
A SQL data investigation project simulating real Application Support Analyst work, including troubleshooting queries, data analysis, and realistic support tickets.
ETL automation project using Python, SQLite and SQL to validate transaction data and generate operational reports for Application Support scenarios.
Portfolio for software implementation, SaaS onboarding and application support.
PowerShell script that checks server availability from a CSV list and updates their status.
A practical guide to enterprise application support, L2/L3 production support, incident management, troubleshooting, release management, and operational best practices.
Local support-engineering portfolio lab for SaaS ticket triage, SQL investigation, SLA prioritization, customer replies, and engineering escalations.
Application support runbook lab with incident triage, UAT, SQL checks, release checklists, and a FastAPI ticket tracker.
Enterprise Java application demonstrating JDK upgrades, regression testing, Spring Boot, SQL, and application support best practices.
Incident management dashboard for support teams with SLA monitoring, ticket tracking, and operational reporting.
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